Color Formula Vault LLC | Last updated: August 21, 2026
Something not working, or a question the App does not answer? Get in touch, a real person reads every message.
Within 1–2 business days, Monday through Friday, excluding holidays.
Including these details lets us answer more efficiently:
· The email address on your account.
· Your device and operating system version.
· The app version, shown at the bottom of Settings.
· What you were doing, what you expected, and what happened instead.
· A screenshot, if the problem is something you can see.
Tap Forgot password on the sign-in screen and follow the instructions we email to you. If the message does not arrive within a few minutes, check your spam or junk folder.
Make sure both devices are signed in to the same account and are online. Open the App on the device with the missing records and refresh. If the records still do not appear, email us before re-entering anything so we can help investigate.
Subscriptions are billed through Apple or Google. Cancel through the store account used for the subscription. On iPhone or iPad, use Settings → your name → Subscriptions. On Android, use Google Play → profile → Payments & subscriptions. Uninstalling the App does not cancel a subscription. Refunds for store purchases are handled under Apple’s or Google’s policies.
You can request an export of your data by emailing us from the email address associated with your account. To delete your account in the App, go to Settings → Delete Account and follow the confirmation steps. Account deletion permanently removes the account and associated data described in our Privacy Policy, subject to any information we are legally required to retain.
If you cannot access the App, email connect@colorformulavault.com from the account email address and include “Account Deletion Request” in the subject line. We will use the information reasonably necessary to verify the request and process the deletion.
Deleting your Color Formula Vault account does not itself cancel an Apple App Store or Google Play subscription. Cancel the subscription through the applicable store account to prevent future renewal charges.
Deleted records may be recoverable during a limited recovery period before permanent deletion. Contact us as soon as you notice the deletion and tell us roughly when it occurred. Recovery is not guaranteed.
If you believe you have found a security vulnerability, email connect@colorformulavault.com with the subject line “Security.” Please include enough detail for us to reproduce or investigate the issue and give us a reasonable opportunity to address it before public disclosure.
For information about what Color Formula Vault collects, how we use it, who may process it, retention, security, and your privacy choices, see our Privacy Policy at colorformulavault.com.